I'm getting “data load error”. How to take a screenshot of the console and network tabs for support?

Open the dev tools:

1. Click on the options button in the browser.
2. Select more tools.
3. Select developer tools.

Navigating the dev tools:

• At the top of the dev tools is a tab bar.
• If the tab you’re looking for is not displayed, click the double arrows to the right.

 

Console tab:

• The console tab is where application errors can be found.
• When providing a screenshot of console errors, be sure to select only “Errors” from the levels dropdown.
• Now, you can take a screenshot with the error logs.

 

Network tab:

• The network tab is where network errors can be found.
• At the top of the tab, click the filter icon, which is the third from the left.
• Make sure to select the “Fetch/XHR” option.
• Below is a table of network logs. Sort the “Status” column so the arrow is up.
• Now with the error logs at the top, you can take a meaningful screenshot.